Clotare Travel Agency

1. Introduction

Clotare Travel Agency Pte Ltd ("Clotare", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in compliance with Singapore's Personal Data Protection Act (PDPA).

2. Information We Collect

We collect several types of information for various purposes:

2.1 Personal Identification Information

• Full name and title
• Contact details (email, phone number, address)
• Passport information and nationality
• Date of birth and gender
• Payment information (credit card details processed securely)

2.2 Travel Information

• Travel dates and itinerary preferences
• Special requirements (dietary, accessibility, medical)
• Accommodation preferences
• Flight and transportation details
• Emergency contact information

2.3 Technical Data

• IP address and browser type
• Device information
• Cookies and usage data
• Website interaction data

3. How We Use Your Information

4. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contractual Necessity: Processing is necessary for the travel contract
• Legal Obligation: Compliance with Singapore laws and regulations
• Legitimate Interests: Our legitimate business interests, balanced with your rights

5. Data Sharing and Disclosure

We may share your information with third parties only in these circumstances:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

6. International Data Transfers

As a travel agency, we may need to transfer your personal data outside Singapore to countries where our service providers are located. We ensure such transfers are protected by appropriate safeguards including standard contractual clauses approved by the Personal Data Protection Commission (PDPC) of Singapore.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain travel booking data for 7 years in compliance with Singapore regulations.

9. Your Rights Under PDPA

Under Singapore's PDPA, you have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for marketing communications
• Data Portability: Request transfer of your data to another organization
• Complaint: Lodge a complaint with the PDPC

To exercise these rights, please contact our Data Protection Officer using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings. For detailed information, please see our Cookie Policy.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.

13. Contact Information